Support
Answers to common questions, and how to reach us.
Email us
Tell us the email address on your Trinder account and what happened. We reply as soon as we can, usually within two working days.
Signing in
I didn’t get my 6-digit code
Codes usually arrive within a minute. Check your spam or junk folder, and make sure the email address is spelled correctly. Codes expire after an hour; tap “Send a new code” on the code screen for a fresh one. If nothing arrives after a few tries, email us.
I forgot my password
On the sign-in screen, tap “Forgot password?” and enter your email address. We’ll send a 6-digit code; enter it with your new password. Passwords need at least 8 characters, with letters and numbers.
It says my email isn’t confirmed
Sign in with your email and password, and Trinder will send a new code to confirm your address.
Practising
Is any real money involved?
No. Every account starts with $10,000 of virtual cash. Trinder doesn’t connect to a broker, execute real trades or accept payments.
Where do the prices come from?
Prices are simulated. They move every few seconds so you can practise, but they don’t follow real markets, and results in Trinder don’t predict real-world results.
Are the ideas investment advice?
No. Ideas are written by the Trinder team for learning. Each one shows the setup, the case against it and the wider context, so you can practise weighing a decision.
A position closed on its own
When the simulated price reaches a position’s stop or target, Trinder closes the position at the first price that reached it, even if the app wasn’t open at the time. You’ll see the result in your portfolio next time you open Trinder.
How do I start my practice account again?
Go to You → Reset practice account. This closes all your practice positions, clears their history and restores $10,000 of virtual cash. Your saved ideas and preferences stay.
Your account
How do I change my name or preferences?
Use the You tab. To answer the setup questions again, choose Restart setup.
How do I delete my account?
In the app, go to You → Delete account. Your account and all its data are deleted straight away. If you can’t sign in, ask us to delete it.
What do you do with my information?
We use it only to run your account and the app. We don’t use advertising or tracking. Read the Privacy Policy for details.